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Just a quick comment: The Mazda dealership that I had my car service always called out to follow up with the service (the survey call), but when there is a complaint, it is usually hard to get them listened. Is it that they just want to hear the good things from the customer's mouth, but not the negative side... I missed their &quot;survey&quot; (or follow up or whatever it is) call from the service manager and his assistance, but when I emailed him back, twice, he never responded. <br /> <br /> I am talking about the service at Mazda of Orange, in City of Orange, California with Bob Bynon as a service manager.


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