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Good Morning British Airways,<br /> <br /> I've been trying for hours to get someone on the line to book a flight from London to Baltimore. I have vacation time blocked in for the dates of February 8-February February 16. Hoping I would get a flight for me and my husband. Unfortunately, when the customer service representative got on the line she was not cordial at all. In fact, I asked for the rates of the flights she put me on hold and took about 15minutes to come back on the line. At that time, I asked for a supervisor which she did not want to connect me to. This is poor customer service etiquette. If this does not get resolved with customer relations ASAP. I will contact your CEO secretary. Thanks


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