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Original Comment My initial contact with your customer service department centered around a defective Cuisinart SS-700 coffee brewer (water pump failure). I first spoke with Peter who maintained that the product I was inquiring about -- the Cuisinart SS-700 coffee brewer and its' defective water pump system -- could be easily remedied if I spend 8 hours filling and refilling with hot water and vinegar. I express to Peter that we had done this procedure before (along with several other remedies)...all of which did not fix the water pump problem (or air bubble). I then spoke with Erik (floor manager) who also suggested the laborious vinegar/hot water remedy, to which I had informed him that this procedure has already been completed and did not solve the problem. Erik then offered to have me ship the unit to your maintenance department where -- if it was a manufacturer defect -- would be fixed free of charge. However, I would be without a brewer for an undetermined amount of time and no guarantee that the unit would be fixed.<br /> I am completely and totally frustrated with Cuisinart. This is our THIRD SS-700 brewer and all THREE have had the same problem. I have gladly spent more money on a Cuisinart product because I believed I was paying for quality. This has not been the case with this particular product. In addition, your customer service department used scripted information to quell my exasperation after impressing upon them that this problem has persisted each time I replace my Cuisinart SS-700 coffee brewer. I am now extremely disillusioned with Cuisinart.<br /> I am quite sure I will receive a standard form letter or email from Cuisinart taking no responsibility for the quality of your product(s) or making any real attempt to keep me as a customer. Then, again, you may just have me run vinegar through this email...turn off my computer for 8 hours or flip my computer upside down. For a $300 product, I expected much more.

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