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Original Comment My name is Chris Everett and have been a AAA member since 2003. I have had Homeowners insurance through AAA for a number of years as well and like many Florida homeowners, was placed under Citizens. As an opt out option I was placed under Bankers Ins Gp. This was not my decision and did not OK any transfer and was not notified by a courtesy phone call from AAA about any changes. I did receive a letter from Bankers In Gp stating that as of Feb. 1, 2014, they would be my homeowner insurance carrier and my premium will be $5,200 per year! That is $2,200 more than my Citizens policy. That is more than a 40% increase. When I caught my breath, I called AAA Pompano Office and talked to Glenn Laufer. I tried to explain my dilemma to him only to be rudely cut off several times as if he did not want to hear anymore. I realize that he probably is dealing with many customers in the same position I found myself in, however being rude to a customer is not the proper way to handle a customer that is frustrated and feeling like AAA is not caring about the difficult situation I feel I am in... Mr. Laufer said he would call me back on Jan. 9, 2014 (approx 10 days after our conversation). I did not get a call back and after approx 14 days after our conversation, I called Mr. Laufer and left a voice message leaving my name and number and the fact we talked earlier. Several days later I called Mr. Laufer again and again left my name and number and the fact that this is the second voice message I have left in several days and it is important to contact me. One day later I contacted the AAA customer service number and spoke with a representative and was told to contact my Insurance representative (who is Glenn Laufer). At this point I am beside myself. My homeowners is almost doubling and I can't get in touch with my agent. I did what I felt was appropriate! I obtained homeowners insurance and automobile insurance from other companies and they were at a greatly reduced rate for the same coverage. I have two more properties insured through AAA which will be cancelled very soon. I hope you gain a little insight to the customer's frustration level that can be reached when customer's situations are rudely and improperly handled! <br /> <br /> <br /> <br /> <br /> <br /> Thank You for your time and consideration!<br /> <br /> Chris Everett

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