Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I'm among the ones who have a complaint - about customer service in particular. Specifically the employees who answer the phone in the service department at the Northtown Mazda dealership on Sheridan Drive in Amherst, New York. Apparently, they don't know how to handle customer relations. You DO NOT let a customer sit on hold for a total of 16 minutes (8 minutes each time) without getting back to them and letting them know what's going on. After the first 8 minutes I called back, told the girl that I've been waiting for 8 minutes without being contacted, she apologized and proceeded to do the exact same thing! After that second 8 minutes I called and spoke with the general manager, Eric Nelson, who said he was going over there immediately to &quot;look into it&quot;. He called me back, said he was going to have a talk with the department employees. Another time I called to find out what was going on with my car. Over the course of almost 6 hours I called 4 times trying to contact my &quot;service advisor&quot;. Three times, three different women who answered the phone told me he was busy with a customer and would call me when he was available. The fourth time I called a male answered and said my service advisor WASN'T EVEN IN THAT DAY and he doesn't know why someone would tell me he WAS and that he was with a customer. These are just a couple of instances that make for bad customer relations. I've been going to them for service since I bought my car new from them over 7 years ago. I could have saved a lot of money by NOT taking my car there for service, but I chose not to. After treatment like I've had the past 6 months or so, I highly doubt I will buy another car from them due, mostly, to their poor customer service* A customer should NOT be on hold for more than 2 minutes before someone gets back to them to let them know what's going on. More than 2 minutes and that person's job is in jeopardy. Mazda has made a whole lot of money on me over these past 7 years, and to lose a customer like me due to poor/incomprehensible treatment by ANY employee speaks ill of them, their training (or lack thereof) and just basic common sense of the people they hire. These two instances, combined with others over the years, is just the last straw. And I'm not even including the problems over the years with repair problems. Some of those can be reasoned out, some not, but it's the infuriating dismissiveness of being put on hold for an eternity that starts the blood to boil and things go downhill from there.<br /> <br /> <br /> * secondarily, the fact that NONE of their new cars have the excellent type of vent that I have in my car, and that's the round type, which you can configure in ANY position to pinpoint accuracy, as opposed to the up/down/left/right rectangles most cars have. LOVE those round vents. Hate the rectangles. Design is another story. They need more women (AVERAGE women) designing cars............

Feedback

Your Name

Your Email

Verification