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I too am disappointed in the service. As an IBM veteran of over 28 years, now retired, I have felt some personal loyalty to the IBM product line.<br /> <br /> But my Thinkpad Tablet II first failed in September, sent back &amp; fixed, then failed again on Christmas day. The repair depot has had it since January 2, 2014, now 19 days with no end in sight.<br /> <br /> Though escalated, nothing is happening. Since my August, 201 purchase, the unit has been in the shop a total of some 27 days. Seems as though they have a high field failure rate on the motherboards and cannot find a way to eliminate the underlying causes.


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