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Original Comment I wish to congratulate Sears Holding Company for having such an outstanding customer service rep. I have been a Sears customer for at least 40 years. I purchased an expensive chainsaw and only had the manufactures warrenty not sears warrenty. I brought it into sears for repair 2 days before the warrenty expired. Your service technicians worked on it and it took several weeks before they called me to pick it up. The Chainsaw would still not start. I again returned to sears for repair. They took several weeks before they phoned me to say it was fixed but that I would have to pay #68.00. I was furious,I told them to hold onto the saw until I spoke with someone from Sears customer service. I reached an SMADVISOR via email and I was promptly answerd by email and by my home phone from your Advisor.<br /> <br /> Her name is Ms Jessica White, Senior Case Manager for sears holding. Ms White told me she would make certain that my chainsaw was returned to me in working order and no charge to me. She followed through with a phone call asking if sears had called me to pick it up. They had not, so she called the service center and I received a call that my saw was ready for pick up. It is a 32 mile round trip each time I have to visit your store located in Santa Rosa CA. When I returned home the saw still would not start. Ms White was outstanding. She said that I would be given a new Chainsaw and return the one I had. She was able to locate the only one left and it was in the Sears Santa Rosa Store. She contacted the Store Manager and set it up so that I could speak to her personally and the manager gave me a new chainsaw and took back the old one. This time I purchased a two year Sears warrenty so if I encounter any problems they will be covered.<br /> <br /> In all my years of dealing with Department Stores I have never encountered such a kind and understanding customer Service rep as Ms Jessica White. I do hope that a corporate officer calls her and congratulates her for saving a 40 year customer.<br /> <br /> Sincerely a satisfied customer.

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