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Twice now I have been billed for past due balances, when the bills have in fact been paid. When I have tried to call customer service, the hold time was well over 30 minutes both times. The agent at the local office agreed the past due charges were in error. He also explained the new billing system has caused the problem, and that they are trying to catch up on their billing. I questioned that because they are not giving me 30 days between payment, more like 20 days. I should not have to spend time trying to correct your companies mistakes. I am very dissatisfied with the customer service I have received, or not been receiving. The customer service associates are rude, argumentative, and not helpful at all, when you can get through. If this happens again, I will be switching to another carrier. I would not recommend US Cellular to anyone.


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