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Original Comment Dear Nordstrom Management,<br /> <br /> I would like to take a moment to convey my gratitude to you for the remarkable customer service I have been receiving from one of your employees at the &quot;Santa Anita Mall&quot; located at Arcadia, California.<br /> <br /> The employee's name is Maria and she works at the Women's Fragrance counter of this store. <br /> <br /> I have known Maria for quite a few years. I am really impressed with the caring and thoughtful service she provides to all customers. I usually do not have the time to shop at Nordstrom often, as I do not live close to the store. <br /> Over the years, Maria has made my shopping experience at Nordstrom a real pleasure by taking and charging my orders over the phone and setting it aside for me, for as long as it takes me to make a trip to the store to pick it up. She has always taken the time to keep me updated and informed of any upcoming special events, not just in fragrances but also cosmetics and any other items I may be interested in buying. She always takes the time to call me in the timely manner when a limited/economical sizes or supply of my favorite perfume/deodorant would be available during your special anniversary sales.<br /> Maria has given me the peace of mind that even if I do not get time to rush over to the store before the limited supply runs out, I can always call her and be sure that the item will be there for me to pick up . She has also done the research on any specific item for me on your website and would order it to arrive at my home. <br /> <br /> Maria is courteous, professional, caring and hardworking. She has excellent customer service skills. She has made me feel like a family member of Nordstrom with her thoughtfulness. Maria is really an asset to Nordstrom and a gift to the residents of all the communities located near this store.<br /> <br /> Please convey my best wishes to Maria for a continued advancement in her career. I wish her a promotion and advancement she deserves.<br /> <br /> Once again, Thank you for having Maria as one of your sales persons at Santa Anita Nordstrom.

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