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Original Comment I was placed in a Hertz rental car Thursday afternoon through State Farm while my vehicle is being repaired. On Saturday the "check engine light" came on, so I called Hertz, who advised me to bring the vehicle in to the New Orleans Airport and there would be a replacement vehicle and it would be waiting for us. The first clerk we met with, told us that the people we spoke with at the 1-800 Hertz number "lies" to customers and should not have sent us to the airport. I found this statement to be pretty unprofessional to say the least, but would soon learn that this is unfortunately how Hertz employees speak about each other. She then said to go to the first floor and "Denise" would be able to get our replacement car. "Denise" said she couldn't help us, but the manager, "Corey" would be able to get the replacement car. I told Denise and Corey how the first clerk I spoke with had stated the Hertz PHONE personnel "lied" to customers and Corey said, "Well, she's right." " I've been fighting with them to not get customers sent here because they're always upset and it's a big stink." Is EVERYONE at Hertz this unprofessional? Corey told us we would need to get the vehicle (we came in with) and basically be on our way because there was nothing more he could do. In the meantime, the vehicle had been driven by the airport staff, who wrote in white marker on the rear passenger window "CHECK ENGINE LIGHT." We are driving around a Hertz rent a car (at this writing!) with a "CHECK ENGINE LIGHT" written on the rear passenger window. Is this not the EPITOME of pathetic customer service?! What a statement that makes! Not to mention, when a customer is sent by Hertz Rent a Car employees phone staff to a Hertz Rent a Car location and then told by the Hertz Rent a Car Staff at said location that the "phone" staff are "LIARS"; my trust in Hertz Rent a Car is non- existent at this point. We are in the SAME vehicle with the check engine light on and told by Dale in Roadside Assistance that Corey, the airport manager, could've traded the cars out but didn't want to do some manual paperwork. Sounds like Hertz likes to point fingers at one another, and even resorts to name calling rather than help the customer which at this point I'm shocked they have any of! They definitely are losing this one. My husband and I phone Hertz at 2:13pm and it took an hour and a half at the airport and we are in the same faulty vehicle.

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