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My parents recently signed up at the Planet Fitness in Bloomingdale, IL. I have gone to workout with them as a guest twice without any problem. Today when I went to workout with my mom, I was told that I either had to sign up for a membership or leave. I understand that this is Planet Fitness's policy and that the employees had made a mistake by letting me in as a guest (since my parents have white card memberships). The manager of the gym came over to speak with us and was extremely rude. I do not mind signing up for a membership if this is their policy but I would appreciate being treated with respect. The manager at this location has terrible customer service skills and made me feel very unwelcome. This is not the way to treat a new member! I know that everyone has bad days and I should not judge someone based on one interaction but I cannot help but think he is not adequate for his position. Planet Fitness claims it is a place where people should feel welcome and he does not share that vision.


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