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Dear Mr. William Lang, Mr.Rob A Brinkman, Mr.Jeff Schindler.<br /> <br /> <br /> <br /> I have just gone through the most outrageous customer service experience I have ever had in the last couple of hours, with the end game of it being a total run around. <br /> <br /> <br /> <br /> Just short of calling me crazy! This CS (Customer Service) department needs a total over hull period. My experience started just before Christmas 2013, my unit ( tv) was purchase in Dec 26 2012,<br /> <br /> <br /> <br /> I did not receive this Vizio until Jan 8 2013, when I took position from Walmart, at the store it was delivered too.<br /> <br /> <br /> <br /> Just after Christmas Dec 26 2013, my unit a 55inch tv shut down. I called a service tech at Vizio and ask what I need to do, I was told to disconnect the power plug from the wall and hold in the Power button in for ten seconds to drain remaining power from the unit and the to re-plug it back in, it started right up! over the course of another week it did the same thing several times.<br /> <br /> <br /> <br /> I contacted the company and was told it was not in warranty, Great! So I contact a local TV HD specialist in my area, who ask me to bring it in I did. Much to my surprise the unit didn't perform any way different than running normal. <br /> <br /> <br /> <br /> I took it home several days later, and once again it worked fine for two days, I did not reset the unit at all and once again to my surprise it worked just fine and no problems again. <br /> <br /> <br /> <br /> Please note that the last time it went out, I heard a popping sound!. I ask the technician what he thought! all he could say was got me! Its working fine, And no not at any time was the unit every open! After he asked me.<br /> <br /> <br /> <br /> Which now leads me to today, and the experience was something straight out of the horror movies of what not to do to customers.<br /> <br /> <br /> <br /> I called the customer service # provided on the internet, and got a young lady who then refereed me to this wonderful company of abuse ITI, which then proceeded to tell me they could not help me unless I pay $275.00 and they will send a technician to me ? I said really all the way from California, I said all I like to do is ask you a question and once again he repeated his demand for $275.00 before he did anything. <br /> <br /> <br /> <br /> Shortly after this conversation, I called back this number who I then spoke to Lance and got an<br /> <br /> After specking and explaining to Lance, for a short time, He asked me to hold to speck to his supervisor, remember I was out of warranty. Lance, came back and inform me that they Vizio, was going to replace my unit and that I was going to get an e-mail and a customer Number. <br /> <br /> <br /> <br /> I was to get a copy of my Purchase receipt from Walmart, and serial number and model etc, to show proof of purchase together, and they would notify me on the replacement I was told. <br /> <br /> <br /> <br /> I got home pulled the records and e-mail it off to the customer service area, were I was asked to Email it. With in 10 min, I get a return email, and ask to contact them. <br /> <br /> <br /> <br /> I called the 800 # they supplied and spoke to Monica, in South Dakota, who then tells me that they have no record of any conversation! That took place earlier? With Lance! And practically bullies me and in short just about calling me a liar and making me feel like I'm nuts.<br /> <br /> <br /> <br /> I hung up and in less than 10 minutes, Josh her supervisor calls me back. Very nice fella, but I tried to explain what has gone on here, he then told me pretty much they would call their technical and warranty Department, and would request they take the unit back, and do repairs on it. But would need permission. All along I felt I was being railroad here. And told someone would call me with-in a couple of days.<br /> <br /> <br /> <br /> The next thing I do was tried to call corporate Head Quarters! And back to SD, I'm routed on the phones back and being question by Isaac, and after going through the same ordeal with Isaac, I said I really wanted to telephone number to corporate HQ, he said he put me through and dial and here we go again .<br /> <br /> <br /> <br /> Well enough is enough, <br /> <br /> <br /> <br /> First of all I paid $700.00 for this TV. Not cheap but I thought I was buying quality!<br /> <br /> <br /> <br /> &quot;Let me say this! I own 3 other Vizio Tv's, of different sizes.<br /> <br /> <br /> <br /> I have also recommended the purchase of Vizio, to many of my friends and clients who own Restaurants, Sports Bars, and Bars. For this TV brand.<br /> <br /> <br /> <br /> Branding a product takes a lot of effort and time, and money it does not come cheap. What a Waste.<br /> <br /> <br /> <br /> Having a customer service department that is less than genuine and sincere has something to be said as your front line of quality.<br /> <br /> <br /> <br /> As a person who holds a MBA, your company needs to rethink all this Waste and BAD Marketing, coming from an area that should know better and from many dissatisfied customers. <br /> <br /> <br /> <br /> Personally I would fire every one of them. I'm guessing Vizio farms out their customer service out, and we just happen to land in South Dakota.<br /> <br /> <br /> <br /> What a waste of Money and all this Bad PR.<br /> <br /> <br /> <br /> In the Restaurant business it takes a lot to bring in one customer and to lose them, it could happen in ten minutes with 100's. Just with bad reports!<br /> <br /> <br /> <br /> One more thing! As I read the other comments over the Internet about Vizio, I say you have a major disconnect with customers. Now you have to work hundred times harder to have ex-customers to come back and please new one&amp;<br /> <br /> <br /> <br /> Now! I like to say thank you for listing and do hope this gets corrected and cleaned up. You have a creditability issue and its being destroyed by individuals who do not have the best interest at heart and understanding their positions, and by promises of individuals that represent your company with good intention gone badly for an easy way out. <br /> <br /> <br /> <br /> Sincerely <br /> <br /> <br /> <br /> Steven M


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