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Original Comment This is our view of our experience. It is only what we believe. <br /> My domestic partner has owned three jeeps. All new, all paid for in cash. 25 years of jeep loyalty. She went in for a tire rotation and oil change, based upon an invite from a licensed Jeep dealer, Napleton, in Chicago Metro. <br /> <br /> The mechanic pulled the first tire and (must have clipped the brake line, I assume by accident, though we did not see him do it. Read on and make your own decision). He came out in a frantic manner and told my partner (50+ year old woman) &quot;the last mechanic, who did your brakes, kinked the line. &quot;It leaked into your tire&quot; and &quot;the fluid is all over the floor.&quot; The brakes were repaired 6 months earlier by a qualified and licensed shop. If there were a broken brake line, the Jeep Liberty, or any vehicle, would go about three blocks before the brakes would fail completely, the brake fluid would pump out like a severed artery - crash-boom. <br /> <br /> No way could the line have been broken for 6 months. All the fluid was on the floor of the bay at Napleton's, where the car was up on a lift. In addition, how can brake fluid enter a pressurized tire? WTH? The manager of Napelton's, along with the mechanic, told my partner the most incredible series of fantastical stories about brakes. They made up a new set of physics, where fluid under pressure, will not leak out of a hole or tear in a metal brake line, until 6 months later, when the mechanic takes off the exact tire where the line was &quot;kinked (mechanics word)&quot; six months ago. <br /> <br /> 4 1/2 hours of her sitting in the shop, for a 25 minute tire rotation and oil change...and yes, Napleton charged my partner for the work to fix the brakes, which they broke. I called Jeep headquarters in Auburn Hills, MI. They said that they had sent a letter to Naptleton's manager and the area Jeep Manager 10 weeks earlier. &quot;We are so sorry for your experience, they said&quot;. 10 weeks later, still no word. Today, Jeep says this is all they are required to do, but won't let us see the letter, or give the full name of the person who wrote it (Terry HF491), nor the persons it was sent to. <br /> <br /> The subtext of message seems to be: Jeep is a good product, but they have at least one rip-off dealer who (In our opinion) cheated a woman and will not step up and fix their mistakes. Napleton's held our Jeep and would not allow my partner to leave, until they had effected a repair. If it was so dangerous to drive, how did she get there? How is it that 2 pints of brake fluid only leaked out at the dealership, and not a single drop on the garage floor, during 6 months? Really? Seems like extortion to me. I am not a lawyer, but I know how we feel about this experience. <br /> <br /> It was not a terribly large amount of money. They could have been courteous, apologized and we would be buying a new Jeep next year. We will not buy from Napleton's, and maybe not a Jeep. <br /> <br /> I asked who currently owns Jeep? Fiat. Go figure.

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