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I also ran into the same problem as Karen. I bought the GrimeFighter product and it caused my system to hang during the GrimeFighter load operation. I was told that my computer had virus issues and that I better get it fixed. They said they could fix my computer for $194 support package. After paying for the support, I worked with their support team (7 different people) who could not find anything wrong with my computer. I called and said I want my $20 back for GrimeFighter and my money back for the Support package that I bought solely to get Their product to work. I was told I bought the support and basically &quot;tough luck&quot;. Their support people tied me and my compter up for about 10 hours with no chnage in the original problem.<br /> <br /> Is this any way to promote loyalty to your company and products ? I don't think so.<br /> <br /> I have trusted Avast for about 5 years now. I can no longer<br /> trust them. They have lost a good customer and I will be sure<br /> to let all my friends and acquaintances on social media all about this.


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