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Original Comment I have to say this has been the absolute worse customer service I have ever encountered. I worked 18 years at a utility company at their corp headquarters. I could never image treating my customers the way Anthem customer service reps have treated me. I have been attempting to get my insurance information since 12/22/13. I have been given now 6 different numbers to contact..I have been on hold for hours and hours just to get a rep that tells me they can't help me or will put me on hold and cold transfer me to a different department. I have talked to 6 different reps and still no closer to getting what I need. Just this past Friday I was able to get someone that could actually give me my member and group number over the phone but when I told them Jan is over and you have had my jan payment since 1/8 and I had no idea I was even covered as no one has contacted me to say my application was approved no mail info from Anthem etc I wanted my Jan prem applied to Feb instead since I was unable to use my insurance in Jan..no one can seem to help me. Today I looked up your corp hdqtrs and after a long hold I finally got someone who asked for my member ID number and said hold please and put me back on hold for another 37 mins just to get someone in the vision department and I don't have vision coverage!! I am writing my state rep and letting them no how unhappy I am and what poor service Anthem is giving. Taking peoples money who are struggling just to keep afloat and still not giving them the proper treatment or coverage!!!

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