Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

My husband purchased a VIZIO 55&quot; Class Razor LED&amp;#8482; Smart TV on April 1, 2013. Around December 9th, 2013, there was a software update and the TV crashed. Each time I called VIZIO customer service, I was given different responses as to what happened and what needs to be done to fix the TV. First, we were to leave the TV unplugged, and call in 3 to 5 days if the TV still won't turn on after plugging it back in. After 5 days, I called back, and was told that my TV should be pluggd in to receive the update. Wait another 3-5 days and call us if it doesn't work. The TV still didn't work, so I called VIZIO again, and they stated that the main component in the TV broke, and within 3 to 5 days, a company would call us to come and fix our TV. After 5 days, I called VIZIO, and was told that they would be contacting me shortly. After 8 days, I called VIZIO and asked for the number to call myself. VIZIO said that since it was the holidays, it may take longer. I demanded the number. When I called, the company stated that they could not produce the main piece needed, and why did VIZIO have you call us? I called VIZIO back, and THEN they told me that since so many pieces were ordered, the company cannot produce what is needed, and at this time VIZIO is offering a refund for the TV. VIZIO said a box would be mailed out to me, and then returned back to the company. After a week, once again I called VIZIO and was told that the box should be arriving within the next day or two. After 4 days, I called back and stated that I still have yet to receive a box, and was then told that since I still had my original box, no box was going to be mailed out to me. I asked to speak to a manager, and spoke with Harvey. He ate his peanuts (or something crunchy like that) while I heard his dog(s) bark in the background. I told him I was very upset, I keep getting the run around, and since the return was taking so long, I wanted a refund for the TV I was renting. He told me that, &quot;the company is going above and beyond, returning my product to me for the full price I paid AND the sales tax!&quot; What was I thinking?! &quot;This company cannot refund you a TV you are renting, and that is your choice to rent a TV.&quot; It is, but if I was to total someone's car, and they rented a car to go wherever they needed, I would be responsible for their rental car. He gave me a number to call to have the TV picked up. I called and scheduled a return, at their earliest time, a week and a half later. My husband took the day off of work since we needed a 4 hour time frame. They claimed they came to our house (never knocked at the door or called when they arrived) and nobody was home, so now we need to schedule another pick-up for next week. I called them this morning, and she gave me the number for pick-up. Each time I called, I was offered $100 gift card for $1.95. I kept explaining to them that I just needed to schedule a pick up for my TV. I called the company back, and she told me that she would send them an e-mail to call me. I have yet to hear from them. <br /> Overall, not only does VIZIO rate poorly on my scale, but even the companies that they use, are not customer friendly. I will never buy another VIZIO product.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.