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We turned our lease in early, with no intention of doing so on the day we ended up turning it in, and ultimately buying another car from Cramer Toyota of Venice, Florida. No one told us of the additional fees that we were going to be seeing 3 and 1/2 weeks later. We did not have our lease papers with us and they never disclosed the info from the lease papers. Hard to remember what I read almost 3 years ago. Also, car was turned in Jan. 2,2014, not inspected until Jan. 20,2014. Cramer claimed the rear door had a dent (of which it did not), and that there was excessive wear on the car. I feel I should have been called back to be with the inspectors as they looked over my car...and that it not be 3 weeks of sitting in their crowded lot all that time. I have already spoken to someone in Corporate Toyota about this and have a case number, and sent a copy of the letter I sent to Cramer Toyota expressing my disappointment in their failure to disclose additional expenses. I have purchased Toyotas my whole life, and have become very disillusioned by what I have witnessed in the past 2 weeks.


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