Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought an HP 2000 Notebook laptop in Sept thinking it would be great, but after 3 1/2 months, it crashes, overheats, keeps restarting, and can barely load a webpage without locking up or slowing down. <br /> <br /> Yesterday I was on the phone with tech staff in your printer dept for well over 2 hours. The reason, I purchased an HP Envy 4501 the day before. The box AND paperwork ALL said it worked with Windows 8, which of course the 2000 has. But when I used the disc to load the printer I continually got an error message that very plainly told me it only worked with Windows 7. After a wasted afternoon, evening and morning, I packed it up, took it back and purchased an HP Envy 4500 because I was assured it has to be a fluke. After hours of trying to get the laptop and printer to communicate I finally called you. The tech guy, who by the way, was helpful, knowledgeable and very courteous, took control of the computer, had to delete and add software and tried to connect the two multiple times over the course of our lengthy conversation. When he was about to give up, it finally worked. That was around 7:00 our time, and we had been on the phone together since 4:18. (Missed supper with the kids and church!!)<br /> <br /> He then switched me to the computer dept because of problems he saw that THEY needed to address as well. The computer tech was short, rude and seemed extremely unwilling to work. She asked ONE question and ONE question only. &quot;Do you ever get pop ups?&quot; When I said I had very recently but that was not why I was calling or what the issue was. She said if it had a pop up my warranty wouldn't cover it and that was that. I explained that the tech had noticed issues that needed to be addressed, but she only said that he was a computer guy and inferred he WOULDN'T KNOW WHAT HE WAS TALKING ABOUT!!! She said she could transfer over to a dept that might help if I wanted to pay $50 for this and $150 for that...I said, &quot;It hasn't worked right since I got it and you are refusing to even look at it?&quot; And she repeated it wouldn't do any good since it had had a pop up and therefore warranty wouldn't cover it!!! I told her to forget it and hung up. <br /> <br /> I had a Compaq before this so trusted HP...never again buying HP products if you can't stand behind them and make it right!!!!


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.