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On January 01-29-13, I visited the J Penney store in the Hilltop Mall, (store 0370) Richmond, California at 4:46PM. I wanted to see what stock you might have and perhapsbuy perhaps one pair of jeans. I have not shopped at the store too many times and did not know where the petite women's section would be. I was immediately approached by a JCP employee, Junie, who walked me to the section and then answered some questions I had. Her professionalism and courtesy was very much appreciated. In turn, instead of window shopping or buying one pair of jeans, I bought three pair. My transaction number is 9602. Of note, after my purchase, I visited other departments and although there were JCP employees on the floor, they never came over to ask me whether they could help me or any other customer when I was there. Certainly, I can buy jeans at many stores but with a JCP like Janie, I am more likely to visit your store rather than go elsewhere. Janie not only helped me but she did it with a warm smile and a friendly manner. You could not have a better JCP representative than her.<br /> <br /> Sincerely,<br /> Marlene Furtado<br /> <br /> PS Tried to fill out the survey but was unable to get onto the site so I decided to send a note to your corporate offices. Courtesy and professionalism should be qualities that every employee should had but sadly, it is not that common.


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