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Original Comment DO NOT TRAVEL NORWEGIAN TOTALLY NOT CAREING AND NO CUSTOMER SERVICE!!!!!I have taken several cruise's on many different lines and Norwegian has been the least for me in fact i was on the gem on jan1 and will never set foot on that one again.... i am done with norwegian... i was screwed with the ship that was out of new york the day of Sandy when my sister lost her house and you only worried about the money we paid and you did not want to return!!..... your customer service is non existant!!!!!! it totally stinks... on the cruise we were forced to take in order not to lose our money our room was flooded, we were changed to another room and they put a cot at the end of the two bunks to accomodate the 3rd person.... we were expected to climb over that cot in order to get into and out of our room.. totally unacceptable so the moved a fold out chair in the room and one of us had to sleep on that which was not comfortable at all..... and then foolishly we booked a cruise because we wanted a particular port... leavin NY on Jan1<br /> <br /> on that cruise i fell in garden cafe on a slippery floor and in the area were two officers in white uniforms who did not even acknowledge me as two passengers helped me up.. our room steward was non existant the only thing we saw of him were the towel animals he left on the bed and finaly when they took our luggage down to be takenoff the ship one of my pieces were seperated from the rest.. when i got to the terminal i found all but one piece when i wuestioned the security person down there she said look in the other lines which i did and then the car came and everyone wanted to leave and she said they would send it to me.. she never offered me a form or took any information from me.... when i called i was told because i did not have this form filled out i had to pat $40handeling fee and $55 shipping to get the bag back with much back and forth and no assistance i forwarded the bank draft to the forwarding company in the amound of $95 it is January 30 today and I still do not havae my bag...It was your error,and NOrwegian would not take any responsibility horrible customer service!!!! i promise to tell everyone i know about your policies and i also promise the i and the others in my party will never use Norwegian again...and will tell everyone who will listen to go on another line! I work in a Hospital and we are over 7000 employees so i will have a great oportunity and have a family member in Holland American...to send them to (by the way there is no comparison to your customer service and thiers...)I know this is a waste of time because you DO NOT CARE!!! BUT FOR EVER IT IS WORTH YOU HAVE LOST RESPECT AND CUSTOMERS BECAUSE YOU PEOPLE DO NOT CARE!!!!! SIGNED,VERY DIS-SATISFIED AND DISCUSTED == RESERVATION

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