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Original Comment I wanted a new Genie for my Directv in my ATT bundle because the current DVR wasn't working. Donna at ATT told me change phone and internet to UVERSE. It didn't work. Had to be reversed. They put internet and Directv on one billing and phone service on another. Prior: Phone and TV had been billed together for ATT services and internet had been billed separately with UVERSE. Bills always paid in time even few dollars credit over amt due frequently. Suddenly robot phone call my accts. are all past due, called number provided, Dan was accts rec.person. I was in a hurry out door to an appt. and told them past due not correct but I didn't have time to discuss so sent payment from checking acct. to avoid current miscommunications causing poor credit with them. Called back today and everything is such a mess two different people could not help. We were on the phone forever. Then service shut off notice came in mail today showing more than $350 due. My accts. were overpaid before this. I had received a $43.71 refund December 31. No billings came for anything. To top it off because of all the problems with the Donna recommendation that failed, I was offered a free month and $150 cash card. In one month's time they have changed my pass code three times. I went online to find the bills. Went back three months. An extra charge of $100 is on the bill for Internet Gateway. What?

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