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My husband and I stayed at the Days Inn on the River in Gatlinburg TN my birthday weekend of Jan 24-26th. The room was to be expected for an older hotel. Except the heat was completely turned off ( below 30' outside), and the over head heater switch in the bathroom didn't work. <br /> The bed sheets were crisp and clean, and overall the room was clean. <br /> On Saturday night we decided to stay an extra day, he called the front desk and told the clerk we would be checking out on Monday Jan 27th. <br /> On SUNDAY Jan 26th (my birthday) we decided to sleep in awhile. We awoke to banging, hammering, sounded like the hotel was coming down. I called the front desk and it was transferred to the sister hotel across the street. I told the manager of the noise, she stated she could actually hear the banging in my phone! She said she would keep trying to contact our hotel manager. For 2/1/2 hours I endured this banging, I kept trying to call the hotel manager and it kept going to the sister hotel. Finally after acquiring a migraine, I told my husband we had to leave and would return later. We never received a return phone call from the manager (April) of our hotel. However we did receive a phone call from the sister hotel stating that she had got in contact with April and yes they were doing remodeling and SHE apologized. <br /> I WOULD HAVE NEVER STAYED ANOTHER DAY/NIGHT IF I HAD BEEN TOLD THEY WERE DOING REMODELING, ESPECIALLY WHEN IT WAS ABOVE OUR ROOM! WE WERE NOT INFORMED!<br /> Honestly, being the Bible Belt, I was infuriated they were doing 'remodeling' on Sunday. Of all the days of the week!<br /> <br /> I called today and spoke with 'April'. She was rude. I told her of last Sundays events and she stated &quot;I know, I was here&quot;.<br /> Really? Why didn't SHE answer the phone or call us. Then when trying to talk to her about our room rate, to say the very least we should have not had to pay at all, she keep interrupting me saying they were trying to get remodeling done before Feb 14th-the noise wasn't above my head- the owner (Bobby Patel) wasn't there today, then the owner out of the country, I could not contact the owner, he didn't have a number to give out, she was the only one to talk too-remodeling started at eight in the morning, the latest remodeling could be started was ten am, and so on. <br /> Then she made a smart comment to me &quot; well, I can't help it if someone wants to sleep in till twelve in the afternoon&quot;. That's when I ended the conversation and told her I was contacting corporate. I feel we shouldn't have paid a dime for that Sunday. I am respectfully requesting a full refund for Jan 26th. The other manager did give us $10 off our stay and told us she wished she could do better.


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