Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have been trying to get two pair of glasses; reading glasses and sunglasses for ten months. They were so bad I went to and opthamologist and they redid the sunglasses. I was told I didn't need my bifocals for the sunglasses. When I first put them on I could not see the GPS in my car and could not figure out when to get off of a very busy highway. One of the other times Lens Crafter staff told me to go home and use the reading glasses for a week and they would be alright. They were never right.When I had my sunglasses redone by another doctor they were outraged when then heard what I had been told. They called Lens Crafters themselves and told them if they didn't take care of this problem they were going to report Lens Crafters. The manager of Lens Crafters told me to bring the reading glasses back for the third time and they would fix them. The other doctor told them how to fix the problem. The glasses were taken back again and they told me they would take care of the problem and reimbursed part of my money. This was January 10,14. When they had the glasses ready they called me and I went to the store and they were putting the len's in. Oops one of the len's chipped. Once again they had to make one of the len's.I had to go to the shopping center and thought I would stop at the store and the lens hadn't even been sent out. This was two weeks. I am now wearing a chipped lens and haven't heard from them since January 10th. I don't know what kind of operation you are running but as a registered nurse of 30 years I know if I took care of my patients like this I wouldn't be a nurse very long. I gaurantee you that I will contact every source I can to make it known what you have put me through. What does the statement tell me and everyone else when we are told not to use profanity? This is one sorry company and highly unethical. I will make sure everyone I come in contact with knows not to take their business to you. You are a disgrace to the medical profession. Two pair of glasses and over a THOUSAND dollars and I am walking around with a chipped lens<br /> <br /> Patricia Willmoth RN

Feedback

Your Name

Your Email

Verification