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Many of the complaints----including mine--is that customer care is a farce. My recent telephone experience ending up with &quot;Joyce&quot; who wouldn't give me her last name, her supervisors name, the name of the person in charge of customer care.<br /> <br /> What is going on? Delta has had a wonderful reputation in my opinion, but when a customer has a complaing, the airline is DEAF!!!<br /> <br /> I intend to fly a lawsuit against them.<br /> I mean it


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