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I am contacting them because we had over 9000 minutes, text and data on our phone this morning and now we have none. We just purchased another year of service on 1/24/14 and had over 7900 minutes before that purchase. We rec'd 400 minutes tripled (1200) because we have triple minutes for life and just bought the new phone in the last few months. Now we have bought a more expensive android phone, paid for service for a year and all our minutes and data have disappeared. Just wonderful. Dealing with call center in Guatemala City was totally useless.


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