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I attempted to buy a dog crate on line Monday evening, 3 Feb. It was advertised for $179.99 as a online special (I have a printed copy). When we attempted to check out price was over $300. Spoke with Melody (name give) and she agreed it was posted for $179.99. also stated we should get it at that price. My wife ask if it could be consider false advertisement and she responded yes. We were told we would be contacted the following day. Needless to say, no return call. Supervisor's name given was Angelic<br /> <br /> Called last night, Tuesday 4 Feb and were told they discovered a error and it was corrected. The only reason it was discovered is because I was trying to buy one. This has been the price for sometime as I've been researching and comparing. Also was told that on the home page, there is a disclaimer. I asked if there was another number I could call and was told no, they were cooperate. Only disclaimer is below:<br /> &quot;We work hard to save you money every day, and we do our best to provide you with the best value whether at your local Petco store or online at petco.com. However, because our online store is national in scope you may find that our product assortment, prices, or promotions differ from your local store. We try to minimize the impacts of these differences in order to provide you with the best possible shopping experience.&quot;<br /> <br /> Called Wednesday afternoon, 5 Feb. Name given was Dawn. She took all the information and she asked me to read the Advertising Practices from the PETC Code of Ethics to her as she entered it into the computer. I was then told a manager from another department would come to work at 4 PM and she would talk to them. Then she told me they would call me to inform me what could be done. Again, no return call. Below are from PETCO Code of Ethics:<br /> <br /> Our Advertising Practices - 2006<br /> PETCO's advertising practices show the ways that our products and services strengthen the bonds between people and animals.<br /> Advertising practices may include packaging, product press releases, brochures, and most other forms of product communication in addition to television, print, and radio advertising. All statements of fact included in advertisements must be true and must be substantiated. Advertisements must be clear and cannot be misleading, even if literally true. Any additional information that may be required to ensure that an advertisement is not misleading (e.g., disclaimer) must be communicated clearly and conspicuously.<br /> All associates who create advertising, marketing, and related materials must comply with PETCO policies, including prior approval from the Advertising Department at the NSC.<br /> <br /> Our advertising practices - 2012<br /> Our advertising activities should always be true and accurate. Advertisements should be clear and cannot be deceptive or misleading. Petco advertising should comply with the law in areas including, but not limited to, product information, pricing, comparative pricing, product availability and warranty statements.<br /> <br /> All I want is someone to respond to me and explain why PETCO refuses to honor what they advertise.


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