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Original Comment TWC is with out doubt the single worst company that I have ever dealt with. The services are overpriced and customer is terrible. You can imagine how frustrated I am to take the time to write this note.<br /> <br /> I cancelled my subscription on 1/13/14 and returned, by Fed Ex, the TWC equipment that was in my home. Today I received a call from a collection agency informing me I had an unpaid TWC bill of approximately 355.00. When asked what the amount was for, I was informed for non returned TWC equipment.<br /> <br /> I went to the Fed EX website and determined that the equipment was returned and signed for on 1/27/14. <br /> <br /> When I called TWC customer service to straighten it out I spoke with a Jessica who looked at my records and said she had to transfer me to collections so I could go through the whole rigamarole again. Of course, the call was dropped. And here I am venting my frustration on this web site.<br /> <br /> I didn't receive any call concerning the equipment prior to the call from the collection agency and think this is a petty and vindictive policy for harassing subscribers who cancel their services. <br /> <br /> To top it off, I'm owed a refund and no one has even mentioned that.<br /> <br /> I will be filing a complaint with the consumer protection agencies located in the state in which I live and for the state in which the TWC service, or lack thereof, was received.

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