Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I had a recent 5K service completed at Alamo Toyota, San Antonio, Texas. Mileage of my 2007 Toyota Tundra Crew Max was 70,200. Since purchasing the vehicle new I've religiously ensured all services are completed in a timely manner. A service representive telephoned to inform me my "water pump was leaking badly" for which I asked "How much?" When he told me $971.00 I told him to hold off. When picking up the vehicle the service rep repeated the water pump had serious leaks. As a rule of thumb if a repair is over $500 I obtain a second opinion. As I have three ASE certified mechanics working for me I asked two of them (separately) to inspect the water pump. Both of them reported absolutely no leaks, no staining, no sweet smell, nothing! For the next week I checked it daily, absolutely no evidence whatsoever. I posted a complaint and was contacted via email by Alamo Toyota's Service Rep, Mr. Jeremy Sims, who after multiple attempts did not return my call nor was there any evidence of he attempting to contact me. As a loyal Toyota customer I am thoroughly disappointed. IF it is Toyota's policy to inform an owner it is "recommended" to change the water pump at 70K tell the owner vice mislead them with a non-truth. Toyota is a proud company and deserves better.

Feedback

Your Name

Your Email

Verification