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I became a member in 2007. I am writing this complaint as I have been on hold with your corporate offices for 15 minutes. I find that absurd as our time is as important as yours. First of all the club I train at is in Sherman Oaks Calif at the Sherman Oaks Mall. Since I have been a member in the 7 yrs it is the filthiest gym I have ever trained in. I am 62 yrs old and have trained in over 20 gyms in 42 yrs. Secondly the gym has a different general manager almost every 2 months. I have complained to management for 6 yrs regarding the rap music that they play constantly and has filthy language. I don't appreciate listening to rappers cussing while I am trying to train. No one does anything about this and I have been complaining for 6 yrs. I have now been on hold for 21 minutes as I have been writing this complaint. Your company obviously could care less about what your company image in the publics view. I am sure at some point this will be your companies downfall......What a shame that your corporate ceos could care less about members complaints........Ronnie Ortiz....I now have been on hold for 24 minutes just to complain about the filthy rap music that I have to listen to everyday....


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