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Since the implementation of ACA, this has been the most frustrating experience for the two of us with Anthem BC customer service. We have been a BC member for 25+ years. On Dec 11th 2013, we made an online application to change our coverage to the new ACA compliant plans. We provided our credit card information to ensure quick and assured payment. After the early January 2014 &quot;Target security breach of CC#s&quot; we got a replacement card and made several attempts to contact BC to update payment information. We have used the Anthem BC message center to advise them however the system replies were drastically lagging in time. On Jan 14th 2014 we uploaded thru the message center our Banks ACH debit authorization. In order to ensure no way of missing the first payment we even mailed a check (Jan 15th) for the January premium by certified mail with return receipt. According to the acknowledgement of receipt, BC had received our check on Jan 21st. Over the last several weeks our phone calls have been futile, having us put on hold, or being passed from one customer service specialist to another. It appears no one has the ability to help. Then on Jan 17th we received a phone call from Blue Cross saying all is well and we should get our Insurance card within 2 to 3 weeks, more than three weeks later nothing came in the mail. On Feb 10th 2014, another phone call to BC and this time we managed to talk to a live person, only to find out neither one of us had insurance coverage. In the meantime what do we do in case of medical emergency? What a show Anthem BC!!<br /> This has to be the worst customer service ever, God help us.


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