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I purchased an ASUS G75VX from Best Buy in Oklahoma City on May 21, 2013. This makes the 3rd ASUS notebook that I have purchased in the last 5 years. Thank goodness I bought the extended warranty thru Best Buy! I have no problems with the product itself, but I Have an entirely different opinion towards the customer service/warranty side of the company. The power supply went out on this unit on February 8, 2014. Less than a year after my purchase. I went online and requested warranty service on February 9, 2014. After submitting my request thru the website I received a confirmation letter via e-mail telling me that I needed to call the number listed on the e-mail. Although you receive a Service number (mine is 3422522) with all of the information you gave them online, you have to repeat the exact same info to the representative more than once. After spending some time on the phone, repeating the info they already had and waiting...this is what I was told was my only option. I have to send my power supply to them so they can make sure that is the problem. Not only that, I have to pay for all of the shipping myself. Then I have to wait with no power supply, for them to check it out and then send me another one. What good is it to spend $1700 on a product and get customer service like this? I really like the ASUS product and plan to purchase more. But not if I am going to get service from the company like this. I know for a fact that the power supply is bad because I had the exact same thing happen on the G72 model that I have. I checked by simply trading the power supply on my 2 units. Then I also checked the power supply with a multi-meter. I have all of the programs to send them whatever diagnostic results they might want. I will allow them to connect to my computer via the internet and get whatever information they would need. But none of this will work for them. Your only option is to package the power supply yourself, pay out of your pocket to ship to them and then be out of your computer for however long it takes them to check it and send you a new one. What would I do if my job depended on my computer? How would you feel if your family's income was now on hold because a company didn't have better customer service/warranty procedures? I'm not asking for an entirely new unit. I just want the part that makes it work. I am now rethinking any decision I might make about purchasing another product from ASUS. I'm not going to pay that much money for a product and then be treated like this to replace a part that is still under MANUFACTORER WARRANTY, a part that THEY KNOW goes bad and all on my dime and their time. I am very disappointed in ASUS customer service. And now becoming very disappointed with the company itself.<br /> Randy Halford


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