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Original Comment Haier customer service has been absolutely HORRIBLE. Constantly sending me in circles. I had a 40" television still under warranty quit working after no more than 6 hours view time. I first report the incident on 12/30/13 and when I contact the the contractor assigned to my work order he tells me that he has yet to have any parts sent to him nor given a tracking #. I've contacted their customer service atleast 6 times and they continute to tell me they will "escalate this incident" but I never receive any follow up calls or anything. No one seems to have any authority to make any decisions in this company and customer satisfaction is DEFINITELY not their goal! I have already begun swaying customers away from Haier at retail stores and will continue to do so until satisfied.

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