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They did the same to me..I NEVER GET THEM TO Reply..I was told I would Get all my Money back..they took the program off my PC..and the Conttect Button was still there.So I pushed the Tab a couple of times and It responded. I don't have it..anymore than one other time when I pressed it..some Tech Wipe My PC Clean..lost everything...They will tell me to send a Ticket..then say send an Email,,Avast is a Total Rip Off


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