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Original Comment This comment is to let everyone know how much trouble I have had with Time Warner Cable and how disgusted I am!!!! When I first moved to my new house we were doing work in our yard and needed the cable to be fed through an underground pipe. Not to hard right? Well we set up an appointment and a guy came out saw where the pipe was and said he wasn't able to feed it through today and he would be back, never came back. We waited about a week for him to come back, called TWC said that it had been &quot;completed&quot; and scheduled for another man to come out. Well he came, asked if he could borrow our tools to do it with because his had been stolen the week before, really? And he couldn't finish the job, said he would be back, NEVER came. SO a 3rd man came out, said that he didnt know we needed the wires to be ran through the pipe, he left, actually came back and fixed the issue, after about a month of living here!!! THEN TODAY, I was on the phone with TWC FOR 3 HOURS!!!! because they cut my cable off last night for no reason!!! I am up to date on bills, no reason it should have happened and they even said they weren't sure why it happened. I get transferred back and forth between billing and sales 4 times, finally the 4th person I talked to tries to help me and finally after 3 hours of explaining my issue to several people its fixed! GEEZ!!! I seriously wish there were there were another Cable option in Lexington because I would use them in a heart beat!!! Cannot.Stand.Time.Warner.Cable!! and after all that they didnt offer to give me a discount but they did offer to &quot;upgrade&quot; me for another $10 a month, seriously???? I already pay enough a month, this company is a joke!!!!<br /> Sincerely,<br /> A very very angry customer

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