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I sent the following letter to my Regional Headquarters President (Mr. James J. McGrath) in St Louis MO in early January and NEVER received a response other than a letter today indicating my account had expired on 02/01/2014. HA!<br /> <br /> Dear Mr. McGrath, <br /> I am writing this letter because I received my Membership Renewal notification in the mail and, quite frankly, I am having second thoughts about renewing my membership. My concern is: I planned a trip to Mexico City, Mexico, in November 2012 and wanted to get a 'TRIP TIK' package for my journey. I started calling the number listed on the back of my AAA Card (1-800-222-7623) in early October 2012. I called three (3) times and kept reaching an automated message indicating 'all agents are busy, please leave your membership number, phone number and a brief description of what was needed, and an agent would return my call.' Please note that on each call there was no 'option' to be placed in a queue to wait for the next available agent but instead I was 'disconnected' after leaving my information. Believe me when I say being 'disconnected' was pretty frustrating in itself! I left messages each time I called and never received a call back. I ended up buying a Garmin Navigation system for my trip.<br /> I have been a member of AAA since 1981 (approximately 33 years) and if you look at my account history you will see I don't use the services very often. As a matter a fact, I can't remember the last time I did use AAA services. In regard to contacting my local agent, in Poplar Bluff Missouri, I don't call him because every time I do all he wants to do is sell me something, i.e.: upgrade my membership, buy auto insurance, etc.., and I really don't appreciate being 'pressured' to buy something when all I want is services I already pay for. I previously identified this to the St Louis office.<br /> In the past I have always 'bragged' on the service I received from AAA and even convinced several of my friends to become members over the years. But now, with the non-response to my calls and the 'pressure' to buy something I get from my local agent, I wonder if I should just purchase the 'towing' option from my automobile insurance company at a much lower rate. I pay AAA approximately $10.00 a month ($112.00 annually) for the AAA PLUS Membership and it would only cost me $10.00 every 6 months ($20.00 annually) to add towing to my automobile insurance policies. Please put yourself in my shoes and consider what you would do...<br /> I have always been a member of AAA for the 'peace of mind' of knowing that if I needed help it was a phone call away...My concern now is if I need help, will AAA be there??<br /> Sincerely,<br /> (Member)<br /> <br /> Don't know what else to do other than find another company for roadside assistance....


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