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Original Comment February 16th AAA...thanks so much for taking a couple houndred a year from me for nothing!My wife was involved in a minor accident. AAA dispatched a tow truck from a local company called Knapp industries They are the real major player in this horrible experience my wife had after an accident,they didnt send a tow truck to move a 4X4 which was described when called.Gary Knapp of Cleveland moved the truck with a regular truck not a flatbed to move my wife off the highway... The shop from the tow company was only miles up the road but could'nt do the tow to the destination needed. Because his excuse was I intervened and insisted the tow truck that could move her to safety could also take her to the towing company instead of dumping her on the road take the truck and she home wife with the truck the driver moved my wife to an exit ramp and dropped the truck putting her in real danger of traffic!So he then left the truck and wife stranded!Next my wife called AAA and explained the problem to dispatch again and was warned to be nice,because I was rude to previous driver.When my wife explained I was'nt rude she heard my conversation as it was by speaker phone, but was not ok with hooking up and moving the truck was a waste of time and a way to the Knapp towing to demand a payment from AAa.She the dispatcher decided to side with the driver not AAA customers and hung up on my wife!23 years of loyal service on my part not AAA's.We are done with your bullying and I can never forgive putting my wife in danger after a traumatic experience of an accident and this is how a so callled a valued customer is treated! Apparently it is ok to hang up and route and contract companies with the same complaint level Gary Knapp towing of Cleveland and AAA deserve each other and we the trusting public are subject to these acceptable practices of BAD BUSINESS!!!

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