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Original Comment Please read entire review. Warning to all Smitty's lawn and garden of Olathe Kansas customers, I purchased over $2100 worth of new Husqvarna products from them 3 months ago. Salesman was helpful; although I found it odd they felt compelled to put gas in all 4 items before I could leave with them, even when asked not to. Now, I used snow blower first time last week, belt breaks after 15 minutes use. I took to them for warranty work. They refused to do anything until I pay them a $65.00 "diagnostic fee". I refused because it was under warranty, and purchased through them, otherwise I wouldn't have had a problem with it. Manager became very confrontational. I said I would return my entire purchase for a refund and purchase elsewhere. He told me the equipment is now used since they all had fuel in them. Now understand, I didn't put the gas in them, they did! Manager then told me to leave and not to return. I called Husqvarna customer service, they said this fee is not customary with their dealers, and these snow blowers had a bad batch of belts and would be covered. I further find out most other dealers will not do warranty work on products sold by other dealers. In my opinion, Smitty's is holding Husqvarna's warranty service hostage for $65.00 and is tarnishing Husqvarna's name. Is that worth losing a potential lifetime customer over an already warrantied item? I guess so. I love Husqvarna products and original salesman did good job getting the sale. Please learn from this and purchase your products somewhere else.

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