Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I purchased a Chrysler 200, 2013 at Airport Chrysler, Jeep, and Dodge, in Orlando, Florida. I went for a routine oil change at the service department at Airport Chrysler, and was informed by the service department that I needed to rotate my tires. I proceeded to have my oil change and my tires rotated. Upon me leaving Airport Chrysler, Jeep, and Dodge I noticed my cars wheel alignment was rearing to the right. I called Airport Chrysler, Jeep, and Dodge service department and spoke to the service department manager(who was very rude). The service manager would not allow me to finish speaking, and allow me to explain the situation. Service manager stated that he has been in this industry a very long time and it is "impossible" for a tire rotation to affect the wheel alignment. After speaking to service manager, and dealing with his disrespect, he stated that he would give my brand new Chrysler 200, that I worked very hard to obtain a wheel alignment. Upon leaving Airport Chrysler with the "so called wheel alignment" the car was still rearing to one side. And upon washing my car I noticed that all four rims on my brand new car were damaged my deep (imbedded) scratches, destroyed by the clamps of the wheel alignment machine. Once again I called and brought my brand new car back to the service department at Airport Chrysler, and stated by frustration and anger that my brand new car was rearing to one side and of the imbedded scratches on my rims. Dealing with the extreme disrespect of the service manager (tone in voice and facial expression to convey that "I did not know what I was speaking about"). If I did not know what I was talking about, if any service was done on my brand new car the service department did not ask for the tire lock key, which was in my pocket. Service manager stated not to worry about the tire lock key, they would handle it. I informed the service manager that this issue needs to be resolved, and ask what Chrysler can do to resolve this issue, service manager stated their was no resolution. I informed the service manager that Chrysler needs to replace all four of my rims. Throughout my whole interaction with the service department no paperwork was provided, in regards to the "so called services" provided on my car, I needed to request paperwork for my own records. It is amazing that a multibillion dollar company/organization employees associates that treat their customers with rudeness and disrespect, that walk away from their clients when discussing the issue at hand, when the client being spoken too made such an expensive purchase. I want Chrysler to replace all four rims on my car. I will never return to Airport Chrysler in Orlando , Florida for any work/maintenance preformed on my car.

Feedback

Your Name

Your Email

Verification