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Original Comment I have been attempting to book a rental car for 2/21 with mileage points and cash all day today on line. The website is down and the person I spoke to does not know when it will be up again.<br /> Both my boss, a premier UA member and myself fly UA exclusively. I am extremely disappointed and frustrated that I am unable to make a reservation on line and the customer service reps cannot help me.<br /> I was a Continental frequent flyer and received much better service from them. <br /> I called the Corp. Office and requested Thomas O'Toole's number but the operator will not give out that information. As SVP of Marketing and Loyalty I think he should be aware of the frustration of long time customers. As a former Continental executive, Jeff Smisek, should also be aware of the slip in service.

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