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Original Comment Calgary, Alberta - Our Kenmore Furnace, only 3 years old broke down a couple of weeks ago - the blower malfunctioned at 11 pm - the temperature outside was -40 Celsius with the wind chill. At home with my two young children, I contacted the first emergency furnace repair person who would come to my house immediately. He discovered the blower malfunctioned, replaced it and alas the furnace was working again, saving me and my young family from a very dangerous situation, subjected to freezing temperatures in our own home. When I contacted Kenmore/Sears Customer Service they told me they could not honor the warranty because a Sears/Kenmore repair person did not fix the furnace... First of all, there is no label on my furnace stating I MUST contact a kenmore technician for repairs in order for a warranty to be valid. I didn't even know this. As a customer who just purchased a $5,000 furnace less than three years ago from Kenmore, wouldn't the company want to do the right thing and honor my warranty given this very situation? Their product broke down, malfunctioned. It shouldn't be this complicated to get a refund on the part that malfunctioned. Bottom line.

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