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Kmart is the worst, called customer service(joke) 10 minutes after placing online order to have order shipped to another address...well that was 5 calls and 6 days ago, kmart says they emailed their vendor but have not heard back each time I request update. Now I get an email saying order has shipped, but the tracking info I was given is false,even Kmart agrees to that, so how could it have shipped? Today I get handed over to a case manager who tells me the same thing " we have waiting for our vendor to email us back" so I ask why no one has picked up the phone and called their vendor, I was then put on hold to have someone called Frank tell me he just called vendor and left a message. I have a few problems with that...1) you would think their vendor would answer the phone for them.2)why did I have to tell them how to do their job after 6 days and 5 calls. Now Frank(no last name)(case manager says we have to wait 2 business days for an answer(same answer the last 5 calls), problem with that, the order shows being delivered to the wrong address on that date. It takes a lot to get a customer and maybe just a little real service could have saved this one for Kmart


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