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Original Comment I am writing this letter to express my disappointment in how my situation was handled by your agents. My father had his renewal due, I attempted to make a payment the day before it was due via pay by phone. I got a confirmation number and everything. It was two weeks before I received a letter stating his insurance was CANCELLED. Why no one bothered to reach me to tell me there was a problem with the payment I will never know. Before you CANCEL any insurance you should have members to call to see if there was a mistake made. I could have had this fixed the very next day. When I called your 800 number I was spoken to very rudely and pretty much accused of giving a fake bank number. Again, had I would have been notified there was a issue the mistake could have been taken care of right away. One number was off.. that was the problem, I had pushed a wrong number.. I then called my local office in Oshkosh Wisconsin, and spoke to a man named Dave, I did not get his last name and I wish I would have, again I was treated like I was trying to pass a worthless check, and give a fake bank, He never let me try to explain that a wrong number was pushed when I called in that payment. He did not seem to want to help me see what happened or offer any help. My dad was cancelled the 6th and I did not get any letter or notification till the 17th. Dave then pretty much said he could not contact anyone till the next day due to the time and that if I wanted him to call me back to see what we need to do to get my dad reinstated or he said LOOK SOME WHERE ELSE.. are you kidding me??? What kind of agent would tell a loyal customer to look some place else instead of trying to help? A unprofessional one, and rude and not good at his job... By the way he never called me back. I was forced to look for other insurance. I will tell everyone I know to cancel AAA and look elsewhere for insurance. <br /> <br /> Maria Curi

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