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After purchasing a new tracfone I called on Feb. 17, 2014 to transfer my over 500 units and my old number to my new tracfone. Wish I would have read all the complaints before purchasing another tracfone. Had my old one for almost 8 years and never a problem. But, now it has been 6 days and after a lot of e-mails from me (finally one from them yesterday were they tell me what to do, which of course does not work and they give me a number to call if I have any questions!???) I have called a LOT of times (of course never got to talk to a live person!), telling me, after I put in my phone number, that it is being processed. Shortly after talking to someone on Feb. 17, all the units I had left on my old cell, dissapeared! Now It is called inactive!! unless, I guess I BUY more minutes (and I am sure that is what they want), I am without a cellphone. I dont think I have EVER been this frustrated and like some of the other people have mentioned, this Company does NOT CARE! I have put in a complaint to the BBB, but nothing has happened yet and I am now sure (after reading all the other complaints), that nothing is going to happen.


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