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Since buying insurance from your company it has been a total nightmare!!!We made our initial payment by phone on Dec 27th/2013, on the 30th of Dec, mailed a check to a San Antonio, Tx address we were given on the phone on 27th Dec This covered him for both Jan & Feb. Then your billing dept sent us a statement billing us for $188.94, which was for payments we had already paid (Jan & Feb)It took 3 days of constantly calling, being put on hold for hrs, then if we were lucky enough to get a person they would want to connect us to yet another person who couldn't seem to help. And there is no way of contacting billing, if your connected to billing all that is a recording that will take payments. Our problem is your company lost our first 2 payments, the one by phone & the paper check we mailed!!! Finally we spoke to Cathy Evans in the Peachtree St. office in Atalnta,Ga, we've only heard from her 2 times!! On about the 11th of Feb we fax to Cathy Evans Proof the the first 2 payments had cleared the bank in hopes this would help solve the problem. Then someone on Ms. Evans staff called to let us know that they had recieved the fax, this person said to be patient & let Ms. Evans work on the matter. That was 2 weeks ago!!! We have been trying to resolve this matter since the middle of Jan. My, God how long does it take, to find money that your company lost!! Especially when to customer can prove the the payments cleared their bank account!! This is the worst customer service I've ever seen in my entire life!!


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