Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I took 2 sewing machines, Jan 14, 2014, into my local Sears store to be sent out for repair/maintenance. Service orders are for a model 158.19802 problem with bobbin area locking up. The other service order is for a model 158.19460 sn 19133, tune up only, oiling etc.. A couple weeks ago I was told the machines went to the wrong place and were being sent to the correct place so it would take longer for the repairs. All the following calls, were with the people. Yesterday morning, Feb 25, 2014, I had a message on my answering machine that my machine had been damaged and would be replaced and I would have a 199.99 store credit, I would need to call and give my approval to proceed. I called not a half hour later and was told it had already been processed and I had my credit. I said I did not give anyone permission to proceed. I said I wanted a supervisor. I don't have his name but he said he would have someone call. Another message was left, the damaged machine 19802 didn't have parts anymore, couldn't have been fixed anyway and should never have been sent out from my sears store in the first place and that I have a 199.99 store credit. In addition, I have another message on my machine, from yesterday, about an estimate of repair on a machine 19802. When I called again, and had someone look at the service tickets the model number on ticket 1076464 has been changed from 158.19460 to something else. I didn't write down the model I was given. It appears as if I sent in two 19802 machines but that is not correct. I called again, and got a name this time, Candy. She is the only one who seemed to understand what was going on and said she would talk to supervisor when they got out of a meeting. I asked if she could call me back, not some else and she said yes and I gave my cell phone number. She did not call me back but someone else did. I was given a run around and told it didn't matter if the model had been changed. Only the serial number was important..How can one person tell me there is a repair estimate on a 19802 for 101.00 and someone else call and say my 19802 was damaged and could not have been repaired anyway? Something is very, very wrong. I want both my machines back. I have called my store manager and he will be calling too. Thank you for your immediate attention to this matter. At the risk of being redundant, something is very very wrong here.

Feedback

Your Name

Your Email

Verification