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Original Comment I am writing you this letter in hopes that you will address my issues. I bought a brand new Lexus IS 250 in 2008. For the last three years it has been a nightmare owning this car. For the last three years I have had the same issue with my car whereby the VSC light, battery light, ABS light and check engine light comes on when I'm driving and the car sputters and eventually cuts out. Last year (February 2013) I took my car to Lexus of Rockville Centre and left it there for almost 45 days so they could diagnose and fix the problem. They told me the problem was the piston, so I paid for the labor and they replaced it. After I got the car back, I was still having the issue so I took it back and they told me the problem was the battery, I paid for them to replace it. When I got the car back I heard a screeching noise, so I took the car back, they told me the issue was a belt, and it needed to be replace, I didn't have to pay for the labor but I did have to pay for the part, which I did. I thought that the problem was finally after several months fixed. I was wrong!<br /> <br /> Today, February 24th 2014, the same thing happened yet again to the car. I had to pay for the car to be towed to Lexus of Rockville Centre. I sat there for more than 3 hours and they couldn't give me an answer as to what the problem was. After 5 hours of diagnostics, they now say that it can be several issues, but I need to leave the car overnight at the dealership and they will contact me to let me know what the real problem is. They didn't have a loner car so I had to be dropped of to my house. For the last 4 years I have been continuously inconvenienced by Lexus of Rockville Centre and with the car as a whole. I have paid tons of money to fix a reoccurring problem that is still not fixed!<br /> <br /> This is a complete rip off. I bought a Lexus because I always read articles that Toyota considered itself the most reliable and customer friendly car company. That they were the best Luxury brand in the world, topping BMW and Mercedes, I am really disappointed to learn that it is a false claim. After doing some research I realized that I was not the only individual that has experienced this same problem but that there are countless amounts of individuals with the same issue. Many individuals complained of the same problem that the VSC light came on and the car needed to be taken to the dealership, and that they were outraged that the dealership could not give them a straight answer as to what the real problem was. But it was odd that in every article I read, the customers were all told that something different was the reason for the VSC light coming on.If Toyota knows that there is an ongoing issue and complaint about a &quot;VSC&quot; issue then it should be addressed. I strongly believe that if Toyota truly cares about it's customers and their satisfaction then there should be a recall for this issue or Toyota should replace the parts for free. One would think that all the bad publicity Toyota has gotten in recent years about not fixing &quot;known&quot; problems and endangering people's lives would have taught the company a lesson to do the right thing. However, it looks like Toyota is just a company that believes in misleading innocent Citizens into believing that they are a good company, and that their cars are reliable. In my eyes Toyota/Lexus is an unethical company that only preys upon innocent people. I have always believed in the saying &quot;Fool me once, shame on you. Fool me twice, shame on me.&quot; I will not buy or support Toyota again. As a matter of fact, 've been contacted by Lexus several times to upgrade to a new car but I told the sales reps I would never buy a Lexus again because of their service. I just bought my wife a new BMW 5 series because I think BMW will offer her a better car with better service than Lexus. It is truly a shame because I do like the design of Lexus's cars and would have loved to be a life long customer, but after what I have had to deal it, Lexus doesn't deserve my business. I will also let my friends and family and the millions that listen to my radio program know about my disappointment with Toyota/Lexus. If Toyota truly believes in what it preaches then I would urge someone to please contact me so we can discuss my situation. I can be reached at I want Toyota to prove to me that they care about having long term satisfied customers instead of being like every other company out there that just cares about getting a quick buck and pulling a fast one on its customers!

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