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I've made a dozen cruises with Celebrity and have an Elite+ ranking in their Captains Club, and I have to say their customer service interface is getting worse and worse. Their web site constantly has broken links and endless loops or just hangs. Today I tried multiple times to call to make a payment on a booked cruise and the wait times quoted were 37, 31, 34, 78 and 56 minutes. Unacceptable. Then I tried calling the Captains Club and after 20 minutes listening to commercial announcements, no one ever did answer. And no one answers their e-mails either. Memo to Celebrity HQ: Please, please, please pay attention to your customer service, it's going to kill your business.


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