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Safelink has the worst and most incompetent customer service by even 3rd world standard. I have called them 4 times over the past 3 months to do an annual renewal. Each time it took 2 hours on average. The issues still not solved. It is for my 81 years old mother who is on SSI, Medicaid and food stamps. What other eligibility they need?! I called their corporate office in Miami and the operator and she was very rude (So that why their customer service overseas is bad--their corporate office is worse). So I give up. I have just signed my mother up with ATT wireless--Even she is more eligible than most to get a free service.


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