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Original Comment I only wish that I had seen this web site before I recently purchased a new 2014 Honda CRV-XL... then I would have known what to expect from Honda in the event of a problem with my car. After researching, talking with others about a new small SUV the unanimous choice was the CRV. I made the purchase on January 16, 2014, from Jack-O-Diamonds Honda in Tyler, TX. I returned about three or four days later because I could hear the brakes rubbing in the rear of the car when backing up as well as often when braking at signal lights, etc., as well as periodically hearing a popping noise. When I returned I was told the "rubbing" was probably due to a film on the brake pads and should stop in a few days.... it didn't. I returned in about a week and a mechanic drove with me, heard the noise and said that the noise was not unusual and the pads could get a build up of rust!!! This is a new car!!! On another visit, I was taken for a drive and the tech said he would show me how to stop the noise because it was a build-up on pads. He put car in reverse and told me to watch him back up with his foot on the gas and the brake at the same time to "remove any build-up" on the pads. I went back a few days later with the same problem, the tech rode with me, could hear the brake noise and eventually heard the popping sound and said that was not normal. I was told that it could possibly be the way the anti-lock brakes re-set themselves. The brake noise was enough that they replaced all four brake pads and turned the rotors. I rode with the tech for a short drive, he backed up a short distance and it seemed to be okay, however, by the next day the rubbing noise had returned along with the periodic popping sound when braking or turning a corner. When I asked about getting another car I was told they would exchange my car using it as a "trade-in" and I would pay an additional $3000 to $4000 because I had driven the car and it had depreciated. Here it is March 3rd and I am still having the same problems and there doesn't seem to be anyone interested in doing what is right for a customer -- another car or a complete refund of my purchase price. I traded in two cars and then paid cash for the balance. I have spoken with the general manager of the dealership but he said that they had addressed the concerns as far as they could and it would be up to a regional office. This is an outrage -- I went in to purchase a nice, quiet car and one to enjoy and now every time I drive it and use the brakes there is a brushing noise as well as the periodic popping. I hope that you will take my concerns to heart and do what is right for the customer who in good faith bought your product and expected quality in all areas.

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