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Original Comment I brought a Kenmore Elite Bottom Freezer Refrigerator Jan 2013 that cost $2400. The one year warranty ran out 2 Feb 2014. Why would you need to purchase an extended warranty on an item that cost that much money? You would think your would have a good 5 years before something goes wrong. My refrigerator went out February 22, 2014; the compressor went out. I was told that the compressor is still under warranty but I would have to pay the labor. I had not idea that the labor charge would be over $400. Then I was told that they could not come out until Mar 27. I call corporate to let them know how displeased I was with an appointment a month out. I was able to get an appointment for Mar 6 thinking that they would have the compressor with them. No, the part had to be order from overseas and I was given an appointment for Apr 9th. Of course we had to pay the $400 labor charge before the part could be order. How do they expect someone to go 2 months with out a refrigerator; we are not talking about a vacuum cleaner but a item of necessity. Every appliance I have ever brought has been a Kenmore. After this fiasco, I may have second thoughts about Kenmore being my appliance of choice.

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